India’s reputation as the leading offshore destination has evolved from its success in the offshore delivery of Application Development and Maintenance (ADM) Services.
However, various Business Process Outsourcing (BPO) segments and Infrastructure Outsourcing services are now witnessing an increasing level of growth from a third party supplier provider perspective as well as a significant level of shared services and captive centres.
Whereas India has previously been used as an offshore location for Western organisations, the domestic market is now also embracing outsourcing. Liberalisation of economy and globalisation has enabled Indian organisations to become exposed to global best practices and adopting these practices is becoming a necessity for those Indian companies looking to compete at a global level. Indian organisations are rising to this challenge and fast emerging as firms with best-in-class operations and are increasingly leveraging outsourcing in order to achieve their goals.
Our team in New Delhi are constantly monitoring the Indian marketplace and advising clients on the opportunities and challenges of outsourcing within this region. Our expertise include:
- closely tracking offshoring trends in India, including both the provider and captive landscape;
- providing expert advice on global sourcing engagements for European clients;
- providing complete sourcing lifecycle support to Indian companies looking to outsource or set up a shared services centre; and
- researching offshore delivery location selection and global sourcing trends in various European markets.
India has become synonymous with offshoring and outsourcing by skillfully reacting to and anticipating changing political, technological and economic forces. By taking advantage of new opportunities it has moved from being a location for the provision of basic administrative processes and software coding to value added services.
This paper details how India has evolved and explores whether it will be able to maintain its supremacy as the global sourcing market becomes increasingly competitive.
- For more information on India please contact Vipul Taneja.